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Benefits Administration

“Good morning! Thank you for calling the Michelin employee care
center, how may I serve you?”

Imagine having not only a customized and professionally trained call center behind you helping all of your employees get their questions answered but also a team of benefits administrators working alongside you to carry out these tasks:

  • Bill Reconciliation
  • Additions, Terminations and Deleting Old Information
  • Ongoing Benefits Enrollment
  • Database Maintenance
  • Working With Your Broker for Plan Designs
  • “Warm Hand-off” Calls Directly to the Carrier So Your Employees Get Their Answer With Only One Phone Call.

What this means to you is more time to focus on strategic issues all while knowing your employees are happy because they are receiving excellent customer service and getting their questions answered by a friendly and knowledgeable staff.

FACT

Benefits are the second highest expense for companies only behind payroll. Part of our solution is bill reconciliation which helps not only save money but also cash flow.

Our solutions offer a dedicated toll free number for your employees so all of their incoming calls are routed directly to us to create a seamless interface (We are answering the phone using your company name / see top middle of page above). Your employee’s will have the ability to get their questions answered regarding eligibility, coverage rates, enrollment, lost insurance cards and a significant amount of other questions that would normally be sent to you.

What will you do with all that extra time?

Some of the highlights of our Benefits Administration Solution Include:

  • Bilingual Staff
  • Dedicated Toll Free Number
  • Skills Based Routing of Calls
  • Robust Reporting Capabilities
  • Employee Self-Service
  • Manager Self-Service
  • Secure 24 x 7 Access
  • Carrier Connectivity / Feeds
  • Centralize and Conduct Enrollment Online
  • Access Current and Historical Information
  • Electronic Confirmation of Benefit Elections
  • Auto Reminder In Task Lists for Enrollment
  • Multi-Level Web Security / SSL Encryption
  • No IT Maintenance Costs

Business Impact:

  • Create more time for yourself by stopping all of the redundant calls from employees that are typically looking for the same information.
  • You can trust our Employee Care Center to deliver the excellent customer service you want that will keep your employee’s happy.
  • Save money and free up even more of your time because our team is reconciling the insurance bills to make sure you are not paying for people that have come off of benefits. (Improves Cash Flow)
  • Leverage a team of experienced benefits professionals with virtually unlimited knowledge of benefits.

 


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