“Good morning! Thank you for calling
the Michelin benefits service center,
how may I serve you?”
Imagine having not only a customized and professionally
trained call center behind you helping all of your employees
get their questions answered but also a team of benefits
administrators working alongside you to carry out these tasks:
- Bill Reconciliation
- Additions, Terminations and Deleting Old Information
- Ongoing Benefits Enrollment
- Database Maintenance
- Working With Your Broker for Plan Designs
- “Warm Hand-off” Calls Directly to the Carrier So Your Employees Get Their Answer With
Only One Phone Call.
What this means to you is more time to focus on strategic issues all while knowing your
employees are happy because they are receiving excellent customer service and getting their
questions answered by a friendly and knowledgeable staff.
|
Benefits are the second highest expense for companies only
behind payroll. Part of our solution is bill reconciliation which
helps not only save money but also cash flow. |
Our solutions offer a dedicated toll free number for your employees so all of their incoming calls
are routed directly to us to create a seamless interface (We are answering the phone using your
company name / see top middle of page above). Your employee’s will have the ability to get
their questions answered regarding eligibility, coverage rates, enrollment, lost insurance cards
and a significant amount of other questions that would normally be sent to you.
What will you do with all that extra time?
